Wibby

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How can I cancel my subscription? ​

Cancel your Wibby subscription if you no longer need the service.

Steps ​

  1. Go to Settings → Plans & Billing

    • Navigate to the billing section
    • Or go to Account → Billing

  2. Find cancellation option

    • Look for Cancel Subscription or Cancel Plan
    • May be under Account Settings or Subscription

  3. Review cancellation

    • Read cancellation terms
    • Understand what happens to your data
    • Review billing information

  4. Provide reason (optional)

    • Share why you're cancelling
    • Help us improve our service

  5. Confirm cancellation

    • Click Cancel Subscription or Confirm Cancellation
    • Confirm you want to proceed

  6. Cancellation complete

    • You'll receive confirmation email
    • Subscription ends at end of billing period
    • Access continues until period ends

What happens when cancelled ​

During billing period ​

  • ✅ You keep full access until period ends
  • ✅ All features remain available
  • ✅ No immediate changes

After cancellation ​

  • ❌ Access ends at end of billing period
  • ❌ No further charges
  • ✅ Data is retained for 30 days (may vary)
  • ✅ You can reactivate within retention period

Data retention ​

  • Data kept: 30 days after cancellation (check terms)
  • Export data: Download your data before cancellation
  • Reactivation: Can restore account within retention period
  • Permanent deletion: Data deleted after retention period

Reactivating ​

  • Within retention period: Can reactivate and restore data
  • After retention: Account and data may be permanently deleted
  • Contact support: For help with reactivation

Tips ​

  • Export your data before cancelling
  • Cancel before next billing cycle to avoid charges
  • Consider pausing instead of cancelling
  • Contact support if you have questions