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I can't connect a user automatically, how do I connect a user with slack? ​

If automatic Slack connection doesn't work, you can manually connect users to their Slack accounts.

Manual connection steps ​

For admins connecting other users ​

  1. Go to People → Employees

    • Find the user you want to connect
    • Click on their name

  2. Open integrations

    • Go to Integrations tab in user profile
    • Or find Slack Connection section

  3. Initiate connection

    • Click Connect Slack or Link Slack Account
    • User will receive instructions or a connection link

  4. User completes connection

    • User should follow the connection steps
    • They may need to authorize in Slack
    • Connection completes when authorized

For users connecting themselves ​

  1. Go to your profile

    • Click your name in top right
    • Or go to People → Your name

  2. Find integrations

    • Look for Integrations or Connected Apps section
    • Find Slack integration

  3. Connect account

    • Click Connect Slack or Link Account
    • Authorize the connection in Slack
    • Return to Wibby to confirm

Common issues ​

Email mismatch ​

  • Problem: Wibby email doesn't match Slack email
  • Solution: Update email in Wibby or Slack to match
  • Check: Verify email addresses are identical

Permission issues ​

  • Problem: User doesn't have Slack permissions
  • Solution: Contact Slack workspace admin
  • Check: User must be in the connected workspace

Connection timeout ​

  • Problem: Connection process times out
  • Solution: Try again, ensure stable internet
  • Check: Clear browser cache and retry

Verification ​

After connection:

  • User can request leave from Slack
  • Leave notifications appear in Slack
  • User appears in Slack integration list
  • Status shows as "Connected"

Tips ​

  • Ensure email addresses match exactly
  • User must be in the connected Slack workspace
  • Check Slack workspace permissions
  • Contact support if issues persist